1. Introduction
BubbleDash (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or communicate with us by SMS text message.
2. Information We Collect
Personal information
We collect information you voluntarily provide when you request cleaning services, contact us, subscribe to text messages, create an account, or submit a form. This may include your name, phone number, email address, physical address, payment information, service preferences, and communication preferences.
Automatically collected information
When you visit our website, we may collect your IP address, browser and device information, pages visited, time spent, referring website, cookies, and similar technologies.
SMS information
If you opt into text messaging, we collect your mobile number, consent records and timestamps, message history, opt-in or opt-out status, and marketing or non-marketing preferences.
3. How We Use Your Information
We use information to schedule and provide services, process payments, send confirmations and reminders, respond to customer requests, improve our services, comply with legal obligations, protect our rights, and prevent fraud or abuse.
With separate, explicit consent, we may send marketing texts or emails about offers, seasonal tips, new services, or company updates. Appointment reminders, confirmations, customer-service updates, and service changes are non-marketing communications. You may choose either type of communication independently.
4. SMS Text Messaging Terms
Consent and opt-out
Marketing and non-marketing consent are separate and optional. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out; one final confirmation message may follow. Reply HELP for assistance. Opting out does not affect your ability to use BubbleDash cleaning services.
Frequency, support, and retention
Marketing messages are typically sent two to four times per month; non-marketing frequency depends on your service schedule. Support is available Monday–Saturday, 9am–6pm. Carriers are not liable for delayed or undelivered messages. We retain consent records as needed for compliance, opt-out records for 10 years, message history as required by law and business needs, and phone numbers until deletion is requested or you opt out.
5. How We Share Your Information
We do not sell your information
BubbleDash does not sell, rent, or trade personal information to third parties for their marketing purposes.
We may share information with trusted providers that support payment processing, SMS messaging through GoHighLevel, website hosting, customer relationship management, and appointment scheduling. These providers may use information only for the purposes we specify. We may also disclose information to comply with law, protect rights and safety, or complete a merger, acquisition, or asset sale.
6. Data Security
We use reasonable technical and organizational safeguards, including encryption, secure payment processing, access controls, authentication, regular assessments, and employee training. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.
7. Your Privacy Rights
You may request access to, correction of, or deletion of your personal information, subject to legal retention, ongoing service, and legitimate business requirements. You may opt out of marketing texts by replying STOP, unsubscribe from emails, or update communication preferences by contacting us.
California and Virginia residents
California residents may have rights to know, delete, opt out of sale, and exercise their rights without discrimination. BubbleDash does not sell personal information. Virginia residents may have rights to access, correct, or delete information and opt out of SMS; related opt-out records may be retained for 10 years.
8. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information. If we learn that we have done so, we will delete it promptly.
9. Cookies and Tracking
We may use cookies and similar technologies to remember preferences, analyze traffic, improve the website experience, and measure marketing effectiveness. You can control cookies through your browser settings.
10. Third-Party Links
Our website may link to third-party websites. BubbleDash is not responsible for their privacy practices, and we encourage you to review their policies.
11. Data Retention
We retain information as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. SMS opt-out records are retained for 10 years for compliance.
12. International Users
BubbleDash is based in the United States. If you access our services elsewhere, your information will be transferred to and processed in the United States.
13. Changes to This Policy
We may update this policy periodically. Changes will be posted here with a revised “Last Updated” date.
14. Contact Us
For questions about this policy or to exercise your privacy rights, email contact@bubbledash.co, call or text 586-300-1331, or contact BubbleDash in Clinton Township, Michigan.